Privacy Protection Policy
This Website Privacy Notice (the "Notice") outlines how we collect, use, and process your personal data when you interact with us by visiting or making purchases through our websites (the "Services").
The Services are operated or managed by the following entities and their affiliates: (i) UME Technology, Inc., located at 1560 Broadway, 16th & 17th Floors, Denver, Colorado 80202, US (referred to as "we" or "us").
Below is a summary of the key points covered in this Notice. This summary is intended to help you navigate the document but does not replace a full reading. You can refer to specific sections for more detailed information.
1. What Data Do We Collect About You?
When you register an account to use our Services, we require certain personal data to set up your account. Additionally, we collect and generate personal data when you use specific features of our website, such as making a purchase. If you contact us, we will also gather and store relevant information to respond to your inquiries and address any concerns. For further details, please refer to 1. What Data Do We Collect About You?
2. How Do We Use Your Data?
We process your personal data to fulfill the contract you have accepted or declined and to support functions such as account management, online shopping, and other website services. Additionally, we use your data to communicate with you regarding support requests, maintain the security and stability of our Services, continuously enhance our platform, and investigate any reported illegal content in compliance with our legal obligations. For more information, please see 2. How Do We Use Your Data?
3. How Do We Retain and Protect Your Data?
Your personal data is stored on servers located in the United States. We take all reasonable measures to ensure that your data is processed only for the minimum period necessary, as outlined in this Notice. Additionally, we have implemented appropriate technical and organizational security measures to safeguard your personal data. For more details on data retention duration and storage locations, please refer to 3. How Do We Retain and Protect Your Data?
4. How Will We Disclose and Transfer Your Data Globally?
We may share your personal data with affiliates and certain third-party service providers (such as IT services, business support, and customer service providers) who assist in delivering our Services. Additionally, we may be required to disclose personal data in response to legal proceedings, regulatory requests, audits, mergers, acquisitions, asset sales, service transfers, or other specified circumstances.
As our business operates internationally, your personal data may be accessed from or transferred to jurisdictions outside of your location. In such cases, we implement appropriate measures to ensure an adequate level of protection for your data. For further information, please refer to 4. How Will We Transfer Your Data Around the World?
5. What Are Your Rights Regarding the Processing of Your Personal Data?
Depending on your location, you may have certain rights concerning your personal data. These may include the right to access, correct, delete, or transfer your data, withdraw consent, restrict or object to processing, and file complaints with the appropriate data protection authority in case of a breach. For further details, please see 6. What Are Your Data Subject Rights and Choices?
If you are a California resident, you may be entitled to additional rights under state data privacy laws. For more information, refer to 8. Notice to California Residents.
6. How Do We Protect Minors?
Our Services are not intended for minors, and we do not knowingly collect or retain their personal data. For more details, please refer to 7. How Do We Protect Minors?
7. Contact Us
If you have any questions or concerns regarding this Notice or our privacy practices, wish to exercise your rights, or need to contact our Data Protection Officer, please reach out using the contact details provided in 9. How to Contact Us?
1. What Data Do We Collect About You?
1.1 Information We Obtain About You
When you visit our website, we collect and use your personal data solely for the purposes outlined in this Notice. Personal data refers to any information related to an individual, either directly or indirectly identifiable.
We gather personal data from various sources, including information you provide, data collected automatically, and data generated based on your interactions with us. This may include:
Contract Management Information: Version number of this Notice you have acknowledged, your acceptance or rejection of specific services or functions, the version number of the service contract you have agreed to or declined, and timestamps of these actions.
Account Information: Account name (email address), encrypted password, avatar, nickname, selected country/region during registration, email verification code, and account ID.
Order and Shipping Information: Total number of orders, paid orders, total payment amount, first and last order dates, order notes, and billing details (including full name, company, address, city, state code, ZIP/postcode, country code, email, and phone). Shipping address details are also collected.
Services Usage Information: IP address, operational behavior data collected from your interactions with our Services (such as clicks, searches, timestamps, browsing history, video playback details, buffering activity, and purchase history).
Review and Feedback Information: Product reviews, including your name, email, review title, review text, submitted photos, rating records, and history of likes/dislikes on reviews. Additionally, any information provided when using feedback-related services.
Customer Service Information: Verification details (email address and order number), communication records (including stored call recordings), and contact details (such as name, phone number, mobile number, and mailing address) provided for after-sales service. Other necessary information required to process your requests may also be collected.
1.2 Information We Obtain by Automated Means
When you interact with our website, we use automated data collection tools, such as cookies, to gather data and related information. A "cookie" is a small text file that websites send to a visitor’s computer or internet-connected device to uniquely identify the browser or store settings and information.
2. How Do We Use Your Data?
We process your personal data for various purposes, in accordance with applicable laws, based on the following legal grounds:
Contract Management: We use Contract Management Information to maintain records of your agreements or refusals, including contract and privacy notice versions related to you, timestamps, and other relevant details.
Account Management: Your Account Information is processed to provide account-related functions, such as registration, deletion, login, and modifications to your account details.
Ensuring Security and Stable Operation: We process data such as your region, network provider, device type, operating system, browser type, screen resolution, view history, access sources, timestamps, mouse interactions, and video playback details to detect abnormal account activity, maintain service stability and security, and improve or upgrade our Services. This processing is based on our legitimate interest, provided it does not override your fundamental rights and freedoms.
Marketing and User Preference Analysis: We process certain Account Information (such as email and address), along with Order Information and Services Usage Information, to deliver marketing campaigns and analyze user preferences. Where required by law, we will obtain your consent before engaging in such activities.
Customer Service and Support: When you seek assistance through online customer service or hotline inquiries, we process your Account Information and Customer Service-Related Information. We may also collect additional details you provide to help troubleshoot issues and offer customer support. This processing is necessary to fulfill our contract with you.
User Surveys: We process your email address to send survey questionnaires and use your name and Feedback Information to complete survey activities. We will obtain your consent before conducting such processing.
Investigations: We process certain Account Information when required by law (e.g., compliance with employment regulations) or when necessary to detect and prevent fraud. This processing is based on our legitimate interest unless overridden by your fundamental rights or freedoms.
Reporting Illegal Content: If you report illegal content in our Services, we may collect and store your name, email address, and other relevant details as required by legal obligations.
3. How Do We Retain and Protect Your Data?
Your personal data is processed on servers located in the United States. We retain your data only for as long as necessary to fulfill the purposes outlined in this Notice.
We store and process your data while maintaining an active relationship with you. Since most of your personal data is linked to your account, it will be deleted or anonymized when you delete your account unless applicable local laws require us to retain it.
To protect your personal data, we have implemented appropriate technical and organizational security measures to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, in compliance with relevant laws. When using an account, you should choose a strong password and avoid sharing it with others.
If you suspect that your account or personal data may be at risk—such as if someone may have accessed your password—please contact us using the details provided in Section 9.
Please note that the internet is an open system, and data transmission over the internet is not entirely secure. While we take all reasonable precautions to protect your personal data, we cannot guarantee absolute security. Any information you transmit to us is at your own risk, and you should ensure that any personal data sent to us is done so securely.
4. How Will We Disclose Your Data?
We may share your personal data with third-party service providers who assist us in delivering IT services (including cloud computing), business support, and customer services. These third parties process your data on our behalf under legally binding agreements. Additionally, we may disclose your data to affiliates for legitimate business operations and App functionality, in compliance with applicable laws.
Your personal data may also be disclosed under the following circumstances:
Legal and Regulatory Compliance: We may disclose your data in response to legal procedures, regulatory requests, or as required by applicable laws.
Professional Service Providers: If necessary, we may share your data with external auditors, legal advisors, or other professional consultants.
Business Transactions: In cases of mergers, acquisitions, asset sales, or service transfers to another company, your data may be disclosed to relevant third parties.
Whenever we transmit or disclose your data, we ensure compliance with legal obligations by implementing appropriate safeguards to provide the same level of data protection as required in your jurisdiction.
5. How Will We Transfer Your Data Around the World?
As we operate servers in the United States, your personal data may be processed outside of your home country. For example, personal data from users in Japan or Canada may be stored in the U.S. Due to the global nature of our business, your data may be accessed by our affiliates or transferred to third-party customer service providers and third-party SDK providers as outlined in this Notice.
Data protection laws differ by country, with some jurisdictions providing stronger safeguards than others. Regardless of where your personal data is processed, we apply the same level of protection described in this Notice to ensure your data is handled securely and in compliance with applicable regulations.
When transferring personal data internationally, we ensure an adequate level of protection as required by applicable laws. This may involve relying on decisions recognizing certain countries as having sufficient data protection, implementing the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement, or any other lawful mechanism.
6 What are your data subject rights and choices?
You may have the following rights regarding your personal data:
6.1 Access
You can access personal data related to your account. For other access requests, please contact us.
6.2 Correction
You can correct certain account-related personal data. For other corrections, please contact us.
6.3 Data Portability
You may request a copy of your personal data in a structured, commonly used format and ask for its transfer to another controller, where applicable.
6.4 Deletion
You may request the deletion of your personal data by deactivating your app account. If deletion is not possible, we will inform you of the reasons.
6.5 Withdrawal of Consent
Where processing is based on your consent, you may withdraw it at any time by contacting us.
6.6 Objection to Processing
You may object to data processing based on legitimate interests if you have grounds related to your particular situation. If we cannot comply, we will provide an explanation.
6.7 Restriction of Processing
You may request to restrict processing in the following cases:
The processing is unlawful, but you oppose data deletion.
You require data retention for legal claims.
The accuracy of your data is under verification.
Your objection to processing is under review.
6.8 Additional Rights
Depending on your jurisdiction, you may have additional rights, such as filing complaints with data protection authorities (e.g., under GDPR, Australian Privacy Principles).
To exercise these rights or submit inquiries, please contact us using the details in Section 9. We may verify your identity before processing your request.
7 How do we protect minors?
Our services are specifically intended for adults only. In the event that you do not fulfill the legal age criterion for adults in your area, refrain from using our services. If you have any doubts regarding meeting the age requirement, it is advisable to seek the confirmation of your guardian.
If you are a parent or guardian and discover that a minor is utilizing our services, please get in touch with us to halt the relevant service provision by making use of the contact information presented in Section 9 below.
8 Notice to California Residents
If you are a resident of California, pursuant to the California Privacy Rights Act ("CPRA") or other California privacy laws, we are required to provide you with the following additional information:
a) Your personal data collection and use. In the past 12 months, we have collected personal data from you as described in Section 1 above.
b) Your rights and choices in California. As a resident of California, you may be able to exercise the following rights:
Upon verifying your identity, you have the right to access the following personal data-related information that we have collected and disclosed in the past 12 months:
The specific personal data we have collected about you.
The categories of personal data we have collected about you.
The categories of sources from which we collected personal data.
The categories of personal data we have disclosed to third parties and the categories of recipients.
The categories of personal data we have sold and the categories of third parties to whom the information was sold.
The business or commercial purposes for collecting or selling personal data.
Additionally, you have the following rights:
Right to Correction: You may request the correction of any inaccurate personal data we hold about you.
Right to Deletion: You may request the deletion of personal data we have collected from you, subject to certain exceptions.
Right to Opt-Out: You may opt out of the sale and/or sharing of your personal and sensitive data with third parties, both now and in the future.
You also have the right to be free from discrimination for exercising these rights. However, please note that exercising these rights may limit our ability to process your personal data. For example, if you submit a deletion request, we may no longer be able to provide you with our products and services or interact with you in the same manner.
c) Restriction on the Use of Sensitive Personal Data
You have the right to request limitations on the use and disclosure of your sensitive personal data, subject to specific exceptions. If you wish to limit the use of your sensitive personal data, please contact us using the details provided in Section 9.
Your app account password is considered sensitive personal data under CPRA. Currently, we use such data only for essential purposes, such as providing cleaning services and maintaining account-related functions. We do not sell or share your sensitive personal data as defined under CPRA.
d) Do Not Sell or Share My Personal Data
According to CPRA’s definitions of “sell” and “share,” we do not believe that we engage in such activities. Additionally, in the past 12 months from the effective date of this notice, we have not engaged in such activities.
e) Submitting a California Consumer Rights Request
You may submit a request to exercise your California consumer rights by contacting us using the details provided in Section 9. Before processing your request, we must verify your identity, which may require providing additional personal information or logging into your account, if applicable.
In certain circumstances, we may decline or limit your request, particularly if we cannot verify your identity, locate your information in our system, or where permitted by law.
Under specific conditions, you may designate an authorized agent to exercise your rights on your behalf. In such cases, we must receive your written authorization permitting the agent to submit the request. If we cannot reasonably verify proper authorization or confirm your identity as the requester, we reserve the right to deny the agent’s request.
f) Appeals
You may appeal our decision to deny a request by contacting us using the details provided in Section 9. If your appeal is denied and you are a California resident, you may file a complaint with the California Attorney General by clicking here.
g) California’s “Shine the Light” Law
Under California Civil Code Section 1798.83, California residents with an established business relationship with us have certain rights regarding the disclosure of specific types of personal data to third parties for direct marketing purposes. We do not disclose personal data to third parties for their direct marketing purposes.
9. How to Contact Us?
We are committed to safeguarding the security of our systems and protecting your personal data. If you have concerns regarding security vulnerabilities, privacy practices, or your data protection rights, or if you wish to contact our Data Protection Officer, please reach out using the contact information provided below.
10. Updates to This Notice
We will update this notice as needed and encourage you to regularly check the latest version via the "Privacy Notice" link in our website footer. If significant changes occur, we will notify you in advance through pop-ups, push notifications, emails, or other appropriate means, depending on the nature of the update.